Terms of Service
These Terms of Service govern the use of the website and services provided by Crafty Fox Services Inc. By accessing or using our website, scheduling a service, or engaging with our services in any way, you agree to be bound by these Terms. Please read them carefully.
If you do not agree to these terms, do not use our website or services.
1. Services We Provide
Crafty Fox Services Inc provides plumbing services to residential customers across Smith Mountain Lake, Rocky Mount, Roanoke, Salem, and nearby Virginia areas. Our services include, but are not limited to:
- Drain cleaning and repair
- Water heater installation and maintenance
- Repiping and pipe repair
- Sewer and septic services
- Emergency plumbing repairs
We reserve the right to modify or discontinue our services at any time without prior notice.
2. User Responsibilities
By using our website and services, you agree to:
- Provide accurate, current, and complete information when requested (e.g., contact information, service details)
- Not engage in any illegal activity or misuse the services provided
- Not interfere with or disrupt the website or services
- Follow all applicable local, state, and federal laws while using our services
You are responsible for maintaining the confidentiality of your account information, if applicable, and for all activities that occur under your account.
3. Service Fees and Payments
Crafty Fox Services Inc charges fees for the services provided. Fees will be discussed before any service is rendered, and you will be given the opportunity to approve or decline the work.
Payment is due upon completion of the service unless otherwise agreed upon. We accept various forms of payment, including credit/debit cards, checks, and other payment methods.
Late payments may be subject to additional charges.
4. Scheduling and Cancellations
You can schedule services through our website or by contacting us directly. We make every effort to meet scheduled appointments. If you need to reschedule or cancel an appointment, please notify us at least 24 hours in advance to avoid a cancellation fee.
If you fail to provide sufficient notice or are unavailable at the time of the scheduled service, a cancellation fee may apply.
5. Limitation of Liability
Crafty Fox Services Inc is committed to providing the highest quality service possible. However, in no event shall we be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or services.
Our liability, whether in contract, tort, or otherwise, is limited to the amount you have paid for the service giving rise to the claim.
6. Warranty and Guarantees
We stand behind our work and offer warranties on services rendered. Specific warranty details will be provided in writing upon completion of the service.
Please note that our warranty does not cover damage due to misuse, neglect, or failure to follow proper maintenance guidelines.
7. Privacy and Data Protection
We respect your privacy and are committed to protecting your personal information. For details on how we collect, use, and protect your data, please refer to our Privacy Policy.
8. Intellectual Property
The content on our website, including text, graphics, logos, and images, is the property of Crafty Fox Services Inc and is protected by copyright law. You may not use, reproduce, or distribute any of the content without our express written consent.
9. Dispute Resolution
Any disputes or claims arising out of or related to these Terms of Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in the state of Virginia.
By using our services, you agree to resolve disputes individually, and not as part of a class action or representative proceeding.
10. Modifications to the Terms
We reserve the right to modify or update these Terms of Service at any time. Any changes will be posted on this page with the effective date. Your continued use of the website or services after any changes constitutes your acceptance of the updated Terms.
11. Contact Information
If you have any questions about these Terms of Service or wish to discuss any aspect of them, please contact us:
Crafty Fox Services Inc
331 Crafty Fox Dr
Rocky Mount, VA 24151
Email: office@craftyfoxservices.com
Phone: 540-721-2300